Online Shops in Slovakia 2026: What to Buy Where, Delivery and Returns

Shopping online in Slovakia is almost always better value than a trip to the shopping centre: prices are lower, the choice is wider, and the order arrives at your home or at the nearest pick-up point. For anyone who has moved recently it is also a way around the language barrier — placing an order on a website is easier than explaining yourself to a shop assistant.

Below are the shops that genuinely deliver across Slovakia, with a note on what each is best for. In the second half of the article we cover delivery, returns and complaints (reklamácia): these are the rights newcomers most often do not know about, and which cost them money as a result.

Updated: August 2026.

This article contains affiliate links: if you follow them and buy something, we receive a small commission and the price for you stays the same. It does not affect the content — we point out the shops’ weaknesses just as we do their strengths.

Comparison table: what to buy where

Quick pick: what you need right now

• Bed linen, towels, tableware — 4Home
• An affordable wardrobe, table or sofa — HomePoint or IKEA
• Kitchen appliances and good cookware — Kitos
• Washing machine, fridge, oven — TPD
• Paint, plaster, varnish — eFarby
• Tiles, doors, building materials — Merkury Market
• Pet food and pet supplies — Zoohit
• Contact lenses on prescription — Alensa
• Sports and outdoor gear — Decathlon
• Protein, vitamins, sports nutrition — GymBeam
• Coffee and a coffee machine — Tchibo
• Everyday clothing — H&M
• Discounted groceries — Lidl
• Dinner without cooking — Wolt
• Children’s clothes and toys — Kokiska Shop
• Something rare or specialised — Allegro

Household goods and furniture

IKEA

Furniture, kitchens, textiles, lighting, tableware and storage systems. The main advantage is well-thought-out solutions for small flats — and small flats are exactly what is most often let in Bratislava. The downside: there is only one warehouse in the country, so delivery is paid and depends on the size of the item, and popular lines periodically run out. Shop: IKEA.

4Home

Bed linen, towels, tableware, organisers, decor and small home appliances. This is the first address after you move into a rented flat: covering the basics is cheapest here. The range is constantly refreshed, so it is best not to put off something you like. Shop: 4Home.

HomePoint

Furniture and interior items: sofas, wardrobes, shelving, tables, garden furniture. A step above the very cheapest segment, but it lasts longer. Bear in mind that bulky orders take longer than usual and are delivered to the door of the building, not into the flat. Shop: HomePoint.

Kitos

Kitchen equipment and cookware, including professional lines. Useful if you are opening a café or simply want a pan and knives that will stand up to daily use for years. Shop: Kitos.

Tchibo

A German chain known for coffee and coffee machines, but a new themed collection appears every week: textiles, tableware, clothing, household goods. A good option for an inexpensive present. Popular sizes sell out within a few days. Shop: Tchibo.

Renovation and building materials

Merkury Market

Tiles, laminate flooring, doors, bathroom fittings, garden machinery. A Polish chain with branches across Slovakia and noticeably low prices. Part of the range ships from a warehouse in Poland, so delivery on those items takes longer. Shop: Merkury Market.

eFarby

Paints, varnishes, decorative plasters and everything for finishing work. The site has coverage calculators: they help you avoid buying extra tins you have no use for afterwards. If you are renting, agree any changes with the owner in writing — otherwise the cost of restoring the original state may be deducted from your deposit when you move out. Shop: eFarby.

Sport and the outdoors

Decathlon

Gear for dozens of sports, hiking and cycling. The own brands cost noticeably less than the well-known names at comparable quality — the most sensible option when you are only trying out a new activity. Shop: Decathlon.

GymBeam

Sports nutrition, protein, vitamins and training accessories. A Slovak company with its own warehouse, so delivery within the country is fast. Check the ingredients before your first order: some products contain sweeteners that do not suit everyone. Shop: GymBeam.

Pet supplies

Zoohit

The largest specialist shop in the country: food for dogs, cats, rodents and birds, veterinary diets, litter, carriers and beds. There is a filter by species, breed and age. If you have just moved with a pet, switch it to the new food gradually, mixing it into the old food over seven to ten days — an abrupt change of diet on top of stress often causes digestive upset. Shop: Zoohit.

Optics, health and beauty

Alensa

Contact lenses, glasses, solutions and lens care. The first lens fitting is done in person: a specialist measures the curvature of the cornea and selects the parameters, which you cannot guess on your own. But once you have the prescription, repeat orders online work out noticeably cheaper than at an optician’s. Do not change lens brand without consulting your doctor: material and oxygen permeability differ between manufacturers. Shop: Alensa.

Clothing

H&M

Everyday clothing for adults and children, footwear and basics. Sizing is European and there is a conversion chart on the site — Ukrainian and Russian sizes do not match it, so check by centimetres rather than by the number you are used to. Shop: H&M.

Groceries and food delivery

Lidl

A supermarket chain with weekly promotional leaflets published online. Alongside groceries there are regular seasonal non-food promotions, from tools to textiles. Looking through the leaflet before you go shopping saves a noticeable slice of your budget. Website: Lidl.

Wolt

Delivery from restaurants, grocery shops and pharmacies. It operates in Bratislava, Košice, Žilina and a number of other cities, but not across the whole country. The app switches to English, which helps in the first months. Factor in the delivery charge and the service fee: on small orders they raise the final total noticeably. Service: Wolt.

Appliances and marketplaces

TPD

Large and small home appliances with a filter by energy efficiency class. That filter matters more than it seems: over several years the difference between class A and class D on a fridge or washing machine pays back the difference in purchase price. Personal collection is available. Shop: TPD.

Allegro

The largest marketplace in Central Europe: you can find practically anything, including rare and specialised items. But sellers vary, so check the rating of the particular shop and the delivery time before ordering — goods can take more than a week to travel from Poland. Platform: Allegro.

Kokiska Shop

Children’s products: toys, pushchairs, car seats, items for newborns. Handy for gifts and seasonal children’s clothing. A car seat is still better chosen after trying it in a physical shop — it has to fit both the child and your car. Shop: Kokiska Shop.

Delivery: options, timescales and payment

Almost all Slovak shops offer a choice of two ways to receive your order. A courier to your door is convenient for bulky items but costs more; Packeta, GLS, DPD and Slovenská pošta all operate here. A pick-up point or parcel locker is cheaper, sometimes free, and the parcel waits for you for several days.

The standard delivery time within Slovakia is one to five working days. Orders from warehouses in Poland or the Czech Republic take longer, usually up to ten days. Bulky furniture and appliances travel by separate transport, and the wait can stretch to three or four weeks.

You can pay by card, by bank transfer, or cash on delivery (in listings this is called dobierka). Cash on delivery almost always costs more — a separate fee is charged for it. Each shop has its own free-delivery threshold and it changes from time to time, so check the final total in the basket before paying: it is often better value to top up to the threshold with a small extra item than to pay for delivery.

A 14-day return is your right under the law

When you buy online you can withdraw from the purchase within 14 days of receiving the goods and without giving a reason. This is set out directly in the Consumer Protection Act No. 108/2024 Z. z. The item does not have to be faulty — it is enough that it did not suit you.

An important detail few people know: if the seller did not inform you of this right, the period is extended by 12 months, that is, to one year and 14 days from receipt.

The exceptions are listed in § 19 of the same act. Among the things you cannot return: goods made to individual order; perishable food; and goods in protective packaging that you have opened, where they cannot be resold for hygiene reasons. This is precisely why you cannot return opened contact lenses or cosmetics.

The procedure is as follows: notify the seller of your withdrawal (in writing, preferably by email, so you have proof), then send the goods back within 14 days. The cost of return postage is usually borne by the buyer unless the shop’s terms say otherwise.

Complaints (reklamácia) and the 24-month warranty

The seller’s liability for defects in new goods lasts 24 months. This is the legal minimum and cannot be shortened by contract. For second-hand goods the parties may agree a shorter period, but not less than 12 months.

The seller is obliged to settle a complaint within 30 days of the day you reported the defect (§ 623(3) of the Civil Code). If they miss that deadline, you gain the right to withdraw from the contract or to demand a proportionate discount on the price (§ 624(1)).

And one more point in your favour: for the whole 24 months a reversed burden of proof applies — it is not for you to prove that the defect was there from the start; the seller has to prove that the goods were free of the defect when handed over.

Keep your order confirmation and the electronic receipt. A paper receipt is not needed for an online purchase: the confirmation email or a bank statement is enough.

How to buy more cheaply

• Compare prices. The comparison sites Heureka.sk and Pricemania.sk show the same model across dozens of shops. The difference often reaches 20 per cent.
• Read the promotional leaflets. The chains publish them online every week. There is more on this in our round-up of discount portals.
• Catch the season. The deepest discounts come in January and February, in July and August, and in November on Black Friday.
• Sign up to the newsletter. Signing up often earns you a voucher for your first order — between 5 and 10 per cent.
• Do not rush to check out an abandoned basket. Many shops email you a discount a day or two later to bring you back.
• Count the delivery. An item that is 3 euros cheaper but comes with a 5-euro delivery charge is not a saving.
• Check the second-hand market. Furniture and children’s items are often better value bought used: have a look at the online flea markets in Slovakia.

Frequently asked questions

Can I order without a Slovak bank card?

Yes. Cards from other EU countries are accepted almost everywhere, as is payment on delivery. Some shops also support PayPal and Apple Pay. Problems arise more often with the delivery address than with the card: it has to be a Slovak one.

The site is only in Slovak — how do I find my way around?

The browser’s built-in translator copes with a shop’s interface perfectly well. Key words worth remembering: doprava — delivery, zadarmo — free, skladom — in stock, košík — basket, objednávka — order, reklamácia — complaint about a faulty item, vrátenie tovaru — return of goods.

Do they deliver across the whole of Slovakia?

Courier services and pick-up points cover the entire country, including small towns and villages. The exception is food delivery services such as Wolt: they operate only in cities.

What should I do if the goods never arrive?

First write to the seller and ask for a tracking number. If there is no reply, submit a written complaint. If there is still no response, contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia) — the supervisory body for consumer rights.

Can I return an item simply because it did not suit me?

Yes — within 14 days on an online purchase you do not need to give a reason. In a physical shop there is no such right: returning something without a reason there is up to the seller’s goodwill.

Do I need a paper receipt to make a complaint?

No. Any proof of purchase will do: the electronic order confirmation, an email from the shop, or a bank statement.

What to read next

• Moving to Slovakia: the complete guide
• Home appliances and electronics: where to buy
• Shopping centres in Bratislava
• How to find housing in Slovakia

The information in this article has been gathered from publicly available sources online and is accurate as at the date of publication. Shop terms, prices and free-delivery thresholds change, so check them on the seller’s website before buying. On legal questions relating to returns and complaints, consult a specialist adviser if necessary.